In the interest of hygiene, all purchases are final and therefore non-returnable and refundable. Please understand that we cannot accept any opened, used items due to the nature of cosmetics.
In some special circumstances refunds & exchanges will be offered at our discretion. For further information please see the following paragraph.
We currently accept returns on faulty and incorrect items.
In the event you received an incorrect item, we kindly ask you not to open it and keep it sealed since any overused item cannot be returned for hygienic reasons.
If either of these two scenarios apply to you, please contact our Customer Care team within 3 calendar days after the delivery date providing photographic proofs showing defective/incorrect items. A free pick up service will be arranged and you will be able to apply for a full refund/exchange.
For claims forwarded over 3 calendar days we won’t be able to provide any solution or compensation.
If your package has been damaged during the shipping process we will gladly replace it for the same item you ordered. In this case, we suggest to ACCEPT WITH RESERVE or REFUSE the package upon delivery and contact us at firstname.lastname@example.org.
We kindly ask you to provide some pictures to show the conditions of the box upon delivery, doing so we would be able to forward a claim to the courier.